Notice on new rules and regulations for order cancellation
To create a safer, more transparent, and efficient P2P marketplace, Bitget P2P has implemented new measurements. These changes encourage both merchants and users to engage responsibly when interacting with other parties. Additionally, we aim to minimize order cancellations without valid reasons.
Please note that these measures apply only to takers on the Buy page.
Takers on the Buy page who initiated more than a certain number of cancellations within a day may face restrictions on trading. The restriction will depend on the frequency and nature of the cancellations.
|
Types of cancellation |
Definition |
Examples |
|
Benign |
P2P orders canceled by takers due to uncontrollable circumstances or external factors |
|
|
Spontaneous |
P2P orders canceled by takers due to personal reasons |
|
|
Malicious |
P2P orders that enter the appeal process and is judged as malicious cancellation by customer service |
|
Restrictions may be imposed for 15 minutes, 1 hour, 4 hours, or 24 hours. During these periods, takers will not be able to buy coins on BUY page. These restrictions are accumulative and may be triggered repeatedly. For example, if a taker triggered the 15-minute restriction three times, it could result in a 24-hour ban on the third occurrence.
New users who are still familiarizing themselves with P2P products will benefit from more relaxed conditions, but they are still subject to the same types of restrictions. Any malicious behaviors may result in a permanent account ban.
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